Delivery
Once your order has been carefully processed (this can be between 1-3 days) and packaged it will be dispatched to you as quickly as possible. Please see individual product pages for any specific product delivery times and made-to-order items. For made-to-order jewellery, your order will take 4-6 weeks to be made.
Before you order your jewellery or homeware, please check below to see if we ship to your region. We only use trackable courier services (specific service depends on product and destination). Shipping costs are shown at checkout. Please note if an order is placed for a brand and region combination that is not specified below, Rachel Fior has no obligation to fulfil the order, the money will be refunded within 21 days or the customer will be contacted regarding potential shipment options.
Rachel Fior ships to the U.K., countries in the E.U. and the U.S.A only. All items ship from the U.K.
Please inquire for any special requests or if your country is not listed in the shipping options at checkout - rachel@rachelfior.com.
Import Customs & Duties
The customer is responsible for any additional shipping duties or taxes. All items ship from the U.K.
Returns
All items that are in stock are eligible for return. If your product is made-to-order, personalised or worn in any way it is not eligible for return. If eligible, you may return product/s ordered on Rachel Fior within 14 days of receipt of the goods. Rachel Fior will not accept returned products that have been worn, damaged, or returned without original paperwork and packaging. Returns that don’t meet these requirements will be sent back to the customer without a refund. Please note that if returning, any original delivery cost will not be refunded to you, unless the product was received damaged or defective.
If you wish to return your purchase please email rachel@rachelfior.com notifying us of your intention to return your purchase and providing a reason for this return. If the product is eligible for return, you will then be provided with a return label and instructions. Your refund via your original payment method will be processed upon receipt of the goods once checked for authenticity and all original documents. Please note that refunds can take up to 10 working days to show on your account. You will receive a confirmation email once your refund is complete.
If you do not follow the returns process and instructions provided, Rachel Fior is not liable for any lost/delayed packages, or additional import duties that may occur.
Sustainability
We will deliver your jewellery to you in the quickest most sustainable way. Rachel Fior carbon offsets all deliveries to ensure all products arrive to customers in a conscious manner. We package all our orders simply, beautifully and all Rachel Fior packaging is fully recyclable.